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  2. Frequently Asked Questions

Frequently Asked Questions

  • A summary of inquiries from customers. We look forward to helping you.

Q. I'm going by train, how do I get to the nearest station and hotel?

  • A. Go straight 500m east from Exit 12 of Sakae Station nearest station, and turn right after crossing Higashishincho (pachinko parlor in front). LAWSON Store 100 passing LAWSON Store 100, turn left at the next small path and there is our hotel "Business Hotel Maruyon". (Sakae Station is an 11-minute walk from Sakae Station Exit 12 to our hotel)

Q. Is there a parking lot?

  • A. I am sorry. There is no parking at this hotel. Please use a lot of coin parking nearby. In addition, paying 500 yen per night for paid parking and parking for coin parking for guests. Please contact the hotel for details.

    ※The parking fee is 500 yen or more.
    ※Some accommodation plan and day use are not eligible.
    ※Please present your parking ticket or receipt at the front desk.

    Business Hotel Maruyon, Tel: 052-251-1128 (24 hours telephone reception)

Q. Are there any convenience stores or ATMs nearby?

  • A. Yes. One minute walk from the hotel is LAWSON Store 100 and 7-Eleven.A 5-minute walk from the hotel is the ATM of Mitsubishi UFJ Bank.

Q. Can I use a credit card?

  • A. Yes. Various credit cards (JCB / Visa / MASTER / AMEX / UC / DC / NICOS / Diners / SAISON / UFJ / UnionPay) can be used.
    ※Credit cards that can be used for online card payment may differ.

Q. Do you have breakfast?

  • A. I am sorry. We do not have breakfast. Denny’s's is a 4-minute walk from the hotel. In addition, there are many coffee shops in the neighborhood that offer Nagoya famous morning service.

Q. Can I use the Internet?

  • A. Yes. All rooms have free WiFi and wired LAN (in some rooms only).
    ※If you wish to connect to the Internet via a wired LAN, please contact us by phone.
    ※Wired LAN cables are available for rental (free) at the front desk.

Q. I booked online, how can I confirm, change or cancel?

  • A. If you make a reservation from this website, you can perform various procedures from “Reservation Confirmation / Cancellation” in the top right menu. (* Reservation number and confirmation key are required) If you make a reservation on a reservation site (Rakuten Travel, Jalan net, etc.), please follow the procedure for each reservation site.

Q. Is it possible to make a reservation on the day?

  • A. Yes. You can make a reservation if there is a vacancy on the day. Reservations can be made by phone or via our website.
    Business Hotel Maruyon, Tel: 052-251-1128 (24 hours telephone reception)

Q. Is it possible to use during the daytime such as day use?

  • A. Yes. During daytime, rooms can be used for day use.

    Loose day use
    【Available time zone】
    ●From 5:00 to 15:00 (Available for up to 10 hours)

    【Usage fee】
    ●From 4,500 yen

    ※Settlement is cash only.
    ※Information may not be available depending on availability.

    Please contact the hotel for day use.
    Business Hotel Maruyon, Tel: 052-251-1128 (24 hours telephone reception)

Q. Can I apply for a group reservation? Can you hear detailed requests?

  • A. Yes. We accept group reservations by phone. However, it may not be accepted depending on availability. Thank you for understanding in advance.
    Please feel free to contact us for detailed requests as we will consider them as much as possible.
    Business Hotel Maruyon, Tel: 052-251-1128 (24 hours telephone reception)

Q. Can I wait for cancellation?

  • A. I am sorry. We do not accept waiting for cancellation. Thank you for understanding in advance.

Q. Is there a cancellation fee?

  • A. The cancellation policy is as follows.
    ●No-show・・・A 100% cancellation fee will be charged.
    ●On the day of arrival・・・A cancellation fee of 80% will be charged.
    ●The day before・・・A 50% cancellation fee will be charged.

Q. Are there twin rooms in the room type?

  • A. I am sorry. The hotel is a double room.
    All rooms are equipped with Made by Simmons Co., Ltd 155cm wide double bed, so you can relax comfortably even with two people in a large bed with enough space and comfortable sleeping.

Q. Is there a discount for consecutive nights?

  • A. Yes. Although it is only accepted by phone, we offer a discount system according to the number of consecutive nights. Please call for details.
    Business Hotel Maruyon, Tel: 052-251-1128 (24 hours telephone reception)

Q. Can infants and children stay together? What about the hotel charges?

  • A. Yes. Children can stay together. The price rules for children are as follows.
    ●Children over elementary school age・・・Same as room rate for one adult.
    ●Children under elementary school age・・・free. (Children Staying without Extra Bedding Free)

Q. I have booked 2 rooms. Can I make a room next to each other?

  • A. Yes. We will prepare you to be next to each other as much as possible. However, please understand beforehand that it may not be possible depending on availability.

Q. Can I stay with my pet?

  • A. I am sorry. Pets are not allowed in accordance with our hotel rules. Thank you for understanding in advance.

Q. What time is check-in and check-out?

  • A. Check-in is from 16:00 and check-out is until 11:00.

Q. Is early check-in possible?

  • A. Yes. There is an additional charge, but early check-in is possible. If you wish, please contact us by phone.
    Business Hotel Maruyon, Tel: 052-251-1128 (24 hours telephone reception)

Q. Can I extend checkout (late checkout)?

  • A. Yes. Checkout extension is possible. A separate extension fee (1,000 yen / hour) will be charged. Depending on the availability of the day, the extension may not be accepted. Thank you for understanding in advance.

Q. Is the front desk open 24 hours a day? Is the entrance open 24 hours a day?

  • A. Yes. The front desk is available 24 hours a day. You can also go out 24 hours a day. Please leave your room key at the front desk when you go out.

Q. Can I check in if I arrive late?

  • A. Yes. Late check-in is possible. (24-hour front desk) However, prior check-in is required for late check-in. If you do not contact us in advance and the time is past 24:00, your reservation may be cancelled. Thank you for understanding in advance.
    Business Hotel Maruyon, Tel: 052-251-1128 (24 hours telephone reception)

Q. Can my accompanying guest check in first?

  • A. Yes. Check-in is possible if you pay for your stay at check-in.

Q. Can you leave my luggage before check-in and after check-out?

  • A. Yes. Luggage can be stored at the front desk before check-in and after check-out. However, please refrain from valuables and raw items.

Q. Is it safe to send my luggage to the hotel in advance?

  • A. Yes. Please contact us in advance to send your luggage, fill in the name of the person staying on the form, and send it to the hotel address in advance. However, please refrain from valuables and raw items. Please note that if you do not contact us in advance, you may not be able to receive your baggage due to an unknown recipient.

    (Address)
    460-0007, 1-11-19 Shinsakae, Naka Ward, Nagoya City, Aichi Prefecture
    Business Hotel Maruyon, (Guest's name)Mr
    TEL:052-251-1128

Q. Can I send my luggage from the hotel?

  • A. Yes. At the front desk, luggage can be shipped using the Kuroneko Yamato Takkyubin service. (Paper is available at the front desk for both advance payment and cash on delivery)

Q. Can I watch TV in my room for free? Can I watch the Internet video service?

  • A. Yes. All rooms have 32-inch LCD TVs. Although it is only a general terrestrial digital broadcast, you can watch it for free.
    The Internet video viewing service (YouTube, Netflix, Hulu, etc.) does not have facilities that can be watched at the hotel.Please prepare it yourself and connect it to your smartphone / tablet or TV.

Q. Can I charge my phone / smartphone?

  • A. Yes. At the front desk, mobile and smartphone chargers (Andoroid / iPhone / USB TYPE-C) are available for rental (free).Please ask the front desk if you wish.

Q. Can you boil hot water in the room?

  • A. Yes. All rooms are equipped with electric kettles, cups and tea bags.

Q. Do you have an air purifier or a humidifier?

  • A. Yes. Air purifiers with humidification function are available in all rooms.

Q. Are there rentals for computers and tablets?

  • A. I am sorry. We do not rent PCs / tablets.

Q. Is there a DVD player in the room facilities and rental listings?

  • A. I am sorry. DVD players are not available as room facilities or rental listings.

Q. Do you have a trouser press?

  • A. Yes. A trouser press is available at the front desk for rental (free). Please ask the front desk if you wish.

Q. Is there an iron / ironing board?

  • A. Yes. Steam irons are available for rental at the front desk (free). Please ask the front desk if you wish.

Q. Do you have a coin laundry or cleaning service?

  • A. Yes. There is a coin laundry corner on the first floor of the hotel. (Washing machine・300 yen/1 time, Dryer・100 yen/30 minutes) Laundry detergent and softener are on sale at the front desk. (Bring in) For cleaning services, please contact the front desk if you wish to use the services of our partner laundry.

Q. Do you have an ice machine?

  • A. I am sorry. We do not have an ice machine.

Q. Do you have vending machines (beverages)?

  • A. Yes. There is a vending machine (soft drink) on the first floor of the hotel. Alcoholic beverages such as beer are sold at the front desk.

Q. What are the room fixtures?

  • A. Room facilities are as follows.
    ●shower room (No bathtub)
    ●Separate toilet (Warm water washing toilet seat)
    ●Air conditioning
    ●Air purifier with humidification function
    ●32-inch LCD TV
    ●refrigerator
    ●Electric pot
    ●Cup
    ●Actress mirror
    ●Writing desk

Q. What are the amenities?

  • A. amenities is as follows.
    ●Shaving
    ●hairbrush
    ●Toothpaste set
    ●shampoo
    ●rinse
    ●Body soap
    ●bath towel
    ●Face towel
    ●gown
    Please ask the front desk for additional amenities.

Q. What are the rental listings?

  • A. Rental listings (free) are as follows.
    ●Celcalite (Selfie LED ring light)
    ●Selfie stick (Remote controller・With tripod)
    ●Nano ion dryer
    ●Nanocare beauty face steamer
    ●Ionic facial device
    ●Mobile phone charger
    ●Steam iron
    ●trouser presser
    ●glass, Cup
    ●blanket
    ●Extension cord
    ●LAN cable
    Please ask the front desk if you would like to rent.

Q. I would like to explore the area, can you arrange a taxi?

  • A. Yes. Please ask the front desk if you would like a taxi. A taxi can be arranged at the front desk.

Q. Do you have rental bicycles?

  • A. I am sorry. Rental bicycles are not available at the hotel. It is possible to use an external bicycle rental service.
    【Rental bicycle delivery service】
    ●Rental wheel Nagoya (¥ 1,500 / day+delivery・Drop-off fee 1,200 yen)
    ●Tel: 052-481-6963 (Reception time・From 9:00 to 20:00)
    ※If you use a rental bicycle, please apply by yourself.

Q. Is there room service?

  • A. I am sorry. We do not have room service. Delivery services (Uber Eats, Delivery House etc.) are free to use, so please order separately from the Internet yourself.

Q. Are there fax transmission and printing services?

  • A. Yes. We accept faxes at the front desk. Please ask the front desk if you wish. Regarding the printing service, we may not be able to respond depending on the content. Thank you for understanding in advance.

Q. Does the hotel have medical services?

  • A. I am sorry. There are no medical services or clinics in the hotel. In addition, pharmaceuticals are not provided for regular medicines in accordance with Article 24 of the Pharmaceutical Affairs Law (permission from the pharmaceutical sales business). Thank you for understanding in advance. If you need help, please contact the front desk.